Warranty Manager

Job Summary:

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

  • Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
  • May complete work orders (MW Region: May complete work) required to meet customer needs; provides problem solving on-site.
  • Contacts and schedules appropriate subcontractors to perform work as required.
  • Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)
  • Directs and supervises subcontractors to improve efficiency and work flow.
  • Maintains service vehicle inventories including appropriate materials and equipment.
  • Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase work flow efficiency.
  • Assist in special projects as requested and perform additional duties as required.

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